A technological company’s CEO faces significant hurdles on a regular basis. They must continually improve their present goods in response to client input. At the same time, they must monitor the market and emerging technology, which may force them to restart the cycle from the beginning. It’s a never-ending circular process. They must be aware of all sectors, including products, consumers, the market, and technological advancements. For this to happen, they must first establish a good working environment for their staff, ensuring that they are continually motivated and that a long-term business can be built.
Plinio Vitorelli, Global Chief Strategy Officer at Hit Communications, is one such business leader, with over 15 years of experience leading people, processes, and projects, always seeking technological innovation and professional growth with the goal of continuing to strengthen relationships with customers and suppliers. He opines, “Technology is a constantly changing business. Today’s emerging technology will cease to be so in 6 months and this demands that service providers like us remain in constant innovation. ”
HIT Communications; Top-hole Telecommunication Services
Hit Communications is a multinational company with 30 years of existence, operating in 7 countries on the continent. It is a telecommunications operator and, at the same time, an IT solutions integrator. The company specializes in helping companies by offering a turnkey solution, where it offers the following services:
- Infrastructure · Internet · Voice · Security · Computer Support · Monitoring · Wifi · PBX and contact center · IT services in general
Plinio asserts, “Our BIG difference is that we have global reach. This helps a lot of companies that have multiple facilities spread across the different countries and cities where we have operations.” Another difference Plinio sees is the company’s solutions that are integrated with existing solutions, so that the customer experience can be as transparent as possible.
Improvising Telecommunications Industry
The impact of the pandemic on business has been inevitable, despite all the business strategies that have been implemented around the world and the fiscal support of some governments.
The majority of companies are seeking to reduce costs to repair their PROFIT and EBITDA and traditional technology methods; based on manufacturers, licensing, and expensive CAPEX and support contracts, undermine the financial objectives of the organizations.
As per Plinio, the company has created a service model (OPEX Based) that allows any company to reduce its costs by using world-class IT services without eliminating advanced network and cybersecurity features that business needs.
Constant Changing Tech Landscape
Hit Communications is a business with high market demand, because technology and telecommunications are part of the strategy of most companies in the country.
However, Plinio believes that the main challenge the company comes across on a daily basis and in which it invests a lot of time and resources, is innovation and disruption of technologies and processes, since it has understood that technology must adapt to the business strategy and not the other way around. He mentions, “This has led us to develop a culture of constant innovation, in which we discuss in weekly mastermind sessions ways to solve in a more cost-efficient way the business problems faced by our clients. Thanks to this culture of constant innovation, we have managed to be highly flexible in the solutions and proposals we make to the market in general. ”
Pandemic Effects
Faced with a time of crisis, such as the one everyone lived through in the pandemic and post-pandemic, Plinio believes that the most important aptitude for handling the uncomfortable situations of the market, finances, and people is LEADERSHIP, and good leadership is based on having a clear vision of the future. He says, “I think it has been the aptitude with which the HIT Communications board of shareholders and board of directors has led this situation for more than 1 year.” The management has an absolutely clear view of:
- Market (opportunities and threats) · Corporate finance · Well-being of human talent · Innovation for emerging needs · Situation of the clients
And through a clear vision, the company has been able to transmit a vision to its collaborators, who have followed and executed it with excellence.
Work Values; Consistency, Cooperation and Determination
Plinio believes that at HIT Communications, the team lives in an organizational culture based on three fundamental values that are like “glue” between all the company’s collaborators. These three values are:
Constant innovation: The clients need to solve their business problems, with world-class solutions and without degrading their budget.
Teamwork: The sum of the company’s talents and ideas makes the difference in the market and in any commercial process.
Persistence: At HIT Communications, the team does not miss any opportunity to surprise the market and help make the clients’ businesses more profitable.
To Become more Resilient
Technology and infrastructure have become increasingly complex, because the more network elements and more applications are used, the greater the complexity of managing them. Plinio opines, “The more elements we can monitor, the more intelligence we can insert into automation tools.”
In the future, HIT Communications wants to increase automation usage, making available to its clients more and more relevant strategic information so that they can always make the best decision, whether in relation to their team, either in relation to their infrastructure, or in relation to their business.
Plinio’s personal goal is that employees and customers have a better quality of life. The more quality of life they have, the more they will be happy, as this means that the company is going the right way.
Serve People with Ethics and Accountability
Plinio tells aspiring entrepreneurs that they are in the business of meeting human needs with ethics and accountability, not selling insurance, technology, consultancy, or anything else.
He further adds that if one understands this, he or she will be able to discover a “why” to innovate, build business processes, structures, goods, and services, and, most importantly, overcome the obstacles that the company will encounter.
