Jessica Rhim, Director of Sales and Business Development at Nimble Robotics, is a highly skilled sales and business development expert who transforms the conventional notions of sales, business development, and revenue growth in organizations. She possesses vast knowledge as a high-achieving member of various sales teams and has successfully employed a consultative and solution-oriented approach to selling, resulting in the continuous increase of revenue and profit across multiple markets.
As the Director of Sales and Business Development at Nimble Robotics, Jessica leads a team dedicated to driving consistent revenue growth. Central to the team’s mandate is to help brands capitalize on the company’s next-generation robotic fulfillment centers, and Jessica takes great pleasure in knowing that her work has a tangible impact on the organization’s success. From developing impactful collateral to securing meaningful partnerships with clients, Jessica’s goal is to empower her team to make a difference and drive growth for the company.
Motivated by a strong desire to encourage team members to realize their potential and build a favorable work environment anchored on the company’s vision of success, Jessica is dedicated to introducing constructive changes that can contribute to an organization’s expansion.
Prior to joining Nimble
Jessica’s career in eCommerce fulfillment started as a customer service representative, where she worked her way up through various roles and departments, ultimately reaching the top of the sales organization. Her extensive experience and diverse background allowed her to develop a deep understanding of the industry and the customers she served.
In 2018, Jessica was promoted to Sales Manager and has since continued in sales leadership roles, consistently delivering exceptional results. One of the defining moments of her career was leading a team that achieved a nearly tenfold increase in revenue, ultimately resulting in the organization’s acquisition by a larger player in the industry. This achievement paved the way for her to join Nimble, where she continues to make an impact in the eCommerce space.
The Company
Nimble was founded in 2017 with the goal of automating the pick-and-pack process using robotic systems. These systems were placed in some of the busiest and most complex warehouses in the country, providing valuable experience manipulating millions of unique SKUs for major clients like Victoria’s Secret, Puma, and Best Buy. In 2022, Nimble quietly began building its fulfillment network, and after successfully scaling its operations, the company emerged from stealth mode with an announcement of its sophisticated robotics and automation systems, now powering three facilities with three more soon to follow. Nimble’s management sees its approach as disruptive to the retail industry, allowing brands to transform their networks without making excessive capital investments.
Tech Advanced Offerings
Nimble is an eCommerce fulfillment provider that operates a network of next-generation robotic fulfillment centers. Its aim is to provide fast, efficient, and sustainable same-day, next-day, and 2-day eCommerce fulfillment services. The company specializes in fulfilling fast-moving eCommerce pick and pack operations, and its speed and reliability are unmatched in this segment of fulfillment. The automation and network are designed to solve the four biggest challenges facing its customers today: labor, rising building costs, transportation inflation, and sustainability. By using its systems and processes, Nimble can reduce the size of its buildings and the amount of labor needed to run them. The network enables Nimble to position its clients’ products closer to their end customers, leading to more cost-effective order deliveries. All of these factors combined have a significant impact on sustainability, making Nimble an industry leader in environmentally conscious eCommerce fulfillment.
Being Consistent with Work and Life
Jessica is a consistent person, no matter the situation or company she keeps. Above all else, she identifies as a mother, a job that she takes seriously and never stops working at. Her experience in this role has taught her patience, a quality that she admits to not always possessing. She holds a strong belief in the importance of kindness and honesty and treats every individual with respect, regardless of their social status or job title. She is quick to celebrate the accomplishments of others and can be counted on to support them in difficult times.
Success Factors
Jessica attributes her success to several factors. First and foremost, she recognizes the importance of having supportive mentors who have provided her with valuable guidance throughout her career. She values the opportunity to learn from those who have achieved what she aspires to accomplish or have navigated the path she needs to take. In addition, Jessica emphasizes the significance of taking an empathetic and thoughtful approach to building relationships with both customers and employees, which she believes is essential for fostering long-term connections that lead to success. She also stresses the importance of building a reliable network and credits her grit and determination for playing a significant role in her achievements, recognizing that nothing worth having comes easy and success is a product of consistent hard work and dedication.
A Place Where Everyone Contributes Their Best
Nimble’s management sets high expectations for its employees to achieve ambitious goals, and encourages them to push the boundaries and find innovative solutions. Trust is placed in the team’s ability to deliver beyond expectations, and every person’s contribution is crucial to the company’s success. The company culture emphasizes loyalty to its mission and teamwork, creating a sense of camaraderie and making work a privilege. This culture is seen as a key factor in Nimble’s success.
Heroics are Not Scalable
Jessica emphasizes the importance of developing processes to establish consistency and scalability in order for organizations to grow sustainably. While heroics may be effective in achieving short-term goals, they are not scalable in the long run. She acknowledges that some companies have grown rapidly on the backs of a few heroes, but she believes that it is not enough for long-term success.
Tips for Effective Leadership Communication
To ensure effective leadership, Jessica recommends maintaining open lines of communication with direct reports and establishing expectations early on. Leaders should communicate their leadership style and provide clear guidance on how team members can approach them with problems or concerns. Furthermore, she advises leaders to empathize with their team members and remember what it was like to be a junior member of the team.
Vision for Long Term Plans
Nimble places a strong emphasis on innovation and believes it is essential to achieving its long-term goals. The company has already made significant strides in redefining what is possible in the industry, but it sees its work as just beginning. Nimble has ambitious plans for the future, aiming to revolutionize how supply chains function and solve problems that have persisted in the industry for decades. It recognizes that the only way to achieve this is to continually push the boundaries and reject the status quo. Nimble believes that innovative ideas are necessary to achieve its goals and that it must remain focused on developing new and better solutions to the challenges facing the industry.
