HProTravel is a top-notch B2B marketplace in the hospitality industry worldwide, offering the swiftest access to unbeatable deals. Its associates benefit from a vast range of lodging choices, cutting-edge technology products, and round-the-clock customer service assistance.
The company has created a user-friendly platform that provides an easy and seamless experience to users across multiple languages and currencies. It aims to make its services accessible to everyone.
Below are highlights of the interview conducted between World’s Leaders and Theresa McLarney Head of Sales and Business Development, North America, at Go Global Travel Group’s HProTravel.
Tell us about the inception of the company. How did it all start?
The technology behind HProTravel, comes from humble beginnings. Developed by the general manager of a small group of hotels to centralize the marketing, reservations, and operations of the properties, it was eventually purchased in 2021 by Go Global Travel, headquartered in Israel, and joins a portfolio of quality brands, such as Go Global Travel, Olympia Europe, Best Buy Travel, and more.
Keeping with its technology roots, HProTravel is the leading marketplace that seamlessly offers the fastest access to the most relevant, competitively priced hospitality products and solutions on a global scale. Offering 1,000,000 hotels and apartments in 70.000 destinations worldwide, including 10.000 direct contracts with individual hotels and 35.000 hotels coming from leading hotel chains.
What has made you successful? What do you value?
I attribute my success to my ability to cultivate long-term relationships. My love of the travel industry and desire to make the world accessible to more people. I value my colleagues, my clients, my word, and my work.
Which are the major services of the company, and how does it get ahead of the competition? What value-added services does the company provide?
We provide an aggregated supply of competitively priced, accommodations via both API integration and our website, www.hprotravel.com.
Product:
-1M Accommodations, 70k Destinations, 80+ Suppliers & Direct Inventory
Service & Support:
-24/7/365 Customer Support, Dedicated Account Manager, Online SMART Ticketing System & Host/Sub-Agent Administration
Solutions:
-Flexible Commission Tool, Book Now, Pay Later, Split/Multiple Payments , Multi-Currency/Language, Dynamic, RESTful API, Multi-Level Destination Structure, Super-Fast Stable & Secure Technology.
What are the most important aspects of a company’s culture? What principles do you believe in and how do you build this culture?
Passion for the travel industry, for the work we do, for the customers we serve, and for one another. We are a global company with offices, personnel, clients, and vendors around the world. We are diverse, multi-cultural, and multi-lingual. We promote a work-life balance and family-first principles. We embody teamwork, open communication, and treating each other with respect.
What is the significance of innovative ideas in the company?
Innovation is at the core of our business. The travel industry is in constant flux, with new entrants, opportunities, and obstacles abounding. Being innovative and fostering change is both applauded and rewarded.
Give us your opinion on; do organizations rely heavily on individual heroics or team processes?
Team processes, creating efficiencies, a clear objective, customer focus, and open communication.
What are your responsibilities as the Founder/CEO of the company? What is the happiest part of your daily routine?
I am not the founder or CEO of the company, but I hold a highly regarded position in a very competitive market that is an integral part of the company’s strategic growth plan. My responsibilities include everything from strategy to customer service and all things in between: employee onboarding, training, inspiration, and evaluation; identifying potential clients through sales calls, events, contracting, onboarding, and engagement; business analytics, reporting, and performance; processes and procedures; marketing, webinars, newsletters, and partnership marketing. It’s like running my own business. I am responsible for our success in North America. The best part of my day is when a new client goes LIVE with their integration or makes their first booking on the portal, or when I get an email or a phone call from a client raving about their sales manager or thanking us for resolving an issue so quickly, and whenever I’m able to assist or support a colleague.
What advice would you give someone going into a leadership position for the first time?
Start by listening and learning, asking questions, gathering information, and providing input. Seek understanding. Develop a plan and manage your time effectively. Celebrate successes. Engage people throughout the organization. Be grateful.
