With a passion for providing quality healthcare to children, she aims to offer peace of mind to parents and families, Dr. Ravneet Dhaliwal founded Night Watch Urgent Care. She is a certified pediatrician with extensive experience in her local community’s Pediatric ED and has privileges at Inova Children’s Hospital in Annandale, Virginia. She is an esteemed member of both the American Academy of Pediatrics and the Society of Pediatric Urgent Care, showcasing her dedication to her medical profession.
Dr. Dhaliwal, in her role as Medical Director, bears the responsibility of overseeing healthcare providers, reviewing their medical records, conducting medical drills, and managing the clinical flow of the clinic. By collaborating with various departments, she ensures that patients receive optimal care throughout their entire clinic visit. One of the most enjoyable aspects of her daily routine is engaging with her staff, sharing her vision with them, and creating educational materials. Moreover, Dr. Dhaliwal strives to foster a team that upholds the company’s core values and is genuinely committed to serving and supporting the local community.
Beyond her work in the medical field, Dr. Dhaliwal enjoys traveling, reading, and going to the gym. She values spending time with her family and is a proud resident of Loudoun County, Virginia, where she resides with her husband, two children, and dog.
The Care Center
Night Watch Urgent Care is a leading urgent care facility located in Northern VA, with a special focus on pediatrics, evidence-based medicine, and patient education. The team is available late into the night and can perform a variety of minor urgent procedures, allowing emergency rooms to prioritize higher acuity cases. Additionally, it places a strong emphasis on connecting patients with their primary care physicians for preventative care.
Night Watch’s approach to medical care centers around delivering high-quality, evidence-based treatments to its patients. It understands that many patients may not be well-versed in their medical history, so its team makes it a priority to educate them on their diagnosis, treatment plan, and follow-up care.
At Night Watch Urgent Care, the team strives to provide a personalized and comprehensive healthcare experience for all of its patients.
Providing High-Quality Urgent Care Services Globally
Dr. Dhaliwal worked in Pediatric ER for 4 years and as a Pediatric hospitalist and managed acute urgent and emergent cases. In the ER, she noticed the need for urgent care that patients trusted and could manage slightly higher acuity than other urgent cares at that time. She shares, “At Night Watch, we don’t turn away patients that need IVFs or sutures, something that most urgent cares were not performing, at least at that time.”
In the United States, the company sees a growing need for acute mental health care services, as well as slightly higher acuity urgent care options. In other countries, there is a basic need for urgent care services that we hope to fulfill. Through its expansion efforts, the Night Watch’s team aims to provide accessible, reliable, and effective healthcare services to individuals and communities around the world. Dr. Dhaliwal has a strong vision for growth, as she recognizes the pressing need for patient education and high-quality medical care. The team at Night Watch Urgent Care is planning to expand globally, with a focus on establishing acute care centers in countries where these services are in high demand. The goal is not only to increase the quantity of urgent care facilities, but also to enhance the quality of care provided.
Growing and Developing as a Female Leader
Despite the increasing number of female leaders, there is still a significant gap in gender representation in leadership positions. Dr. Dhaliwal emphasizes that the foundation of becoming a female leader starts at a younger age, where women are encouraged and given equal opportunities as children within their homes. This early support system builds a strong foundation for future leadership roles.
As a female leader, Dr. Dhaliwal highlights that having a clear vision of one’s goals is important for progress. For her, as a doctor and urgent care owner, understanding how her services improve the lives of others is critical. Sharing these dreams and visions with family members and finding a support system of friends and family also play important roles in achieving success as a female leader.
Dr. Dhaliwal also stresses that delegating and prioritizing tasks are crucial for avoiding burnout and focusing on creative goals. These leadership qualities are not unique to female leaders, but they are essential for anyone who wants to be a successful leader.
Dr. Dhaliwal identifies a few qualities that she thinks are lacking among today’s emerging leaders. One key trait is empathy. She believes that leaders need to understand and connect with the people they lead, especially in times of crisis. Leaders who lack empathy risk creating a disconnected team that may not be able to work effectively towards a common goal.
Another quality that is missing is the ability to adapt to change. In today’s fast-paced and rapidly evolving world, leaders need to be agile and able to pivot quickly. Those who resist change or cannot keep up with the pace risk being left behind.
Changes that the Society Needs
Dr. Dhaliwal observed that patient interaction time has significantly reduced in recent years due to healthcare changes, especially in the United States. To counter this, technology has been leveraged to connect with patients through portals, secure messaging, and educational content. The clinic offers a feature where patients can book appointments from home and receive text messages about their updated wait times, which enhances efficiency and convenience.
Dr. Dhaliwal has identified three things that she would like to improve in society, healthcare, and people’s lives. Firstly, she would like to improve health education for the community. Dr. Dhaliwal believes that patients should have a better understanding of their health and treatment plans, which will allow them to make informed decisions and take better care of themselves.
Secondly, she would like to improve access to convenient care that is available at odd hours. Dr. Dhaliwal recognizes that people have busy schedules and may not always be able to see a doctor during traditional business hours. By making care more accessible, patients can receive the treatment they need without disrupting their daily lives.
Lastly, Dr. Dhaliwal would like to promote the practice of evidence-based medicine. She believes that medical decisions should be made based on the best available evidence, rather than relying on tradition or personal beliefs. This approach can lead to better outcomes for patients and improve the quality of healthcare overall.
In addition to these three areas of focus, Dr. Dhaliwal also believes that the doctor-patient relationship should not have many layers in between. She believes that patients should have direct access to their doctors and that this can lead to better communication and improved healthcare outcomes.
