What if you showed up for work one day only to find that half of your clientele had switched to your rival? If the thought of revenue declines, acquisition costs, and the year’s KPIs on declension has just given you cold sweats, then your disregard to clients’ satisfaction, will make you run the danger of a victim. Customers who are satisfied and loyal to a brand are a key growth lever. Business and product decisions are influenced by customer satisfaction. It makes you stand out from the competition. Meet Dr. Emmanuel Lamptey, founder and CEO of Envaserv Research Consult (ERC), as he focuses on providing environmental solutions to clients and ensuring their optimal satisfaction.
Inception of Envaserv Research Consult (ERC)
In September 2011, Envaserv Research Consult (ERC) acquired the necessary legal documentation to function as an entity. The necessity at the time to have a comprehensive, multifaceted, and all-encompassing environmental organisation that would provide customised services and environmental solutions to clients in the industry necessitated the establishment of ERC. The need for quality research and accurate data that might help customers make decisions about policies and plans of environmental stewardship was crucial, coupled with an emerging field and the exigency for a stop-shop environmental solution service provider supported with cutting-edge environmental laboratory were the motivating drivers for Dr Lamptey in the formation of Envaserv Research Consult.
Back then, the rental requisition for a piece of environmental monitoring equipment were only available by a week or two thereby disrupting a planned usage for field assessment/research for primary data collection, which outcomes frequently are information preceding or required for clients’ advisory services. Essentially, the lack of state-of-the-art tools/equipment, lengthy duration in the acquisition of primary environmental data due to non-availability of the toolset/equipment, the lack of all-encompassing environmental consultancy firm, coupled with the need for accurate data and information for critical environmental decisions lent impetus to the formation of Envaserv Research Consult.
Services with Additional Value
Envaserv Research Consult Ltd. is a multifunctional environmental management consultancy and laboratory testing company that provides cutting-edge solutions and services with high quality bespoke products and results on time and within budgetary requirements to clients in the oil and gas, mining, agriculture, transportation, construction, manufacturing, and telecommunication industries, and we thus create a shared value beyond compliance. The company offers client-focused and environmentally sustainable solutions to clients in the public and private sectors. The company is a leading ISO certified (ISO 9001:2015) environmental consultancy and ISO accredited (ISO/IEC 17025:2017) environmental testing laboratory within the sub-region.
It offers multidisciplinary, one-stop environmental services in the following fields: environmental assessments (such as ESIA, SEA, ESMP, and PER); social consultations (such as RAP, community/stakeholder engagements); marine geophysical/hydrographical surveys/research (such as SBES, MBES, SSS, and Metocean); marine geotechnical survey/research (such as vibro-coring); marine sediment characterization (e.g. sediment grab, macrobenthic faunistic analysis, & photography); aquatic ecological studies (e.g. fisheries surveys & biodiversity studies); water quality & aquatic plume modeling; air quality & emission dispersion modeling; climate impact assessments; geospatial analysis; agriculture research and soil testing; quality testing for exported & imported products;; petroleum PVT analysis/studies; and facility inspection & material testing.
The company provides these services in an environment that values professionalism, safety awareness, high-quality results, prompt service delivery, with high ethical standards and excellent performance culture.
Responsibilities and Roles
As the company’s founder and CEO, Dr. Lamptey is primarily focused on the company’s overall growth, profitability, and sustainability. Creating a strong, committed, innovative, and motivated workforce; ensuring that the corporate performance culture is optimised ; giving customer satisfaction a top priority; and creating strong market penetration and buoyancy strategies are the activities that ensure realising the CEO’s goals. Additionally, he communicates with his customers to make sure their needs are met on time and within their set budget. His responsibilities as a CEO also include overseeing regular corporate operations and provision of technical help to key departments.
Dr. Lamptey states, “Ostensibly, the success of the company will inure to my success as an innovative and transformational CEO.”
Culture and Values
Organizational strategy must take into consideration the corporate culture and values. Dr Lamptey believes that trust is built on personal and professional integrity, and thus his actions consistently demonstrate a personal dedication to the highest ethical standards in his service delivery and contacts with clients. Corporate culture and values are fundamental guiding tools that drive a company’s leadership direction and overall growth. Professionalism, quality services, best practices, prompt service delivery, and customer happiness are the cornerstones of the company’s business beliefs. The team at Envaserv Research Consult aligns well with the stated business strategic goals due in great part to its corporate values. The corporate culture is often shaped by the corporate values, which support the goals of excellent corporate performance. These values eventually become the cornerstone of the company’s performance culture, driving the entire business growth. Performance culture refers to an organization’s overall operational behaviour that sets it apart from competitors in achieving the overall project goals or task excellence.
Leadership Methodology
Since his clients and employees are the foundation of his business focus, Dr. Lamptey’s leadership style is thus employees and client-centred. His company philosophy includes making sure that a suitable working atmosphere is created/provided for the staff. Leadership provides the opportunity to communicate and provide strategic direction to the corporate team. A leader is forced to constantly be on the alert to keep pace with the fast evolving corporate ecosystem, which includes innovation, technological advancement, talent economy/management, customer dynamics, and more. As a result, one must constantly up-skill to stay current and avoid falling behind, which may have a telling on the company’s fortune. He can maintain his leadership style if the team members support him and tasks are completed to clients’ utmost satisfaction. Effective planning and thorough preparations, and flexible execution are some tactics needed as a leader. He has consistently intimated that as the organisation’s main goal is to provide clients with bespoke environmental services, the more solutions he can offer to satisfy customers, the more energised he will become, thereby sustaining both the entrepreneurial spirit and the business.
No Task is Beyond Our Capability
Dr. Lamptey and the company faced many difficulties but were able to surmount them, those have built a strong can-do attitude and the belief that “no task is beyond our capability”. Envaserv Research Consult frequently encounters a variety of innovative solution-demanding challenges because its principal goal is to provide professional and customised environmental solutions to clients. The one-stop-shop philosophy and multifaceted service portfolio of the company are result of the difficulties it overcame as a company and the satisfactory services rendered to its numerous clients. Challenges force one to always think creatively, flexibly, and universally. Due to the experience gained from past circumstances, it also prepares one to deal with the ups and downs of the business ecosystem, and the ability to traverse VUCA situations with ease.
“I am absolutely in tune with the statement that “Challenges make you stronger”. This can be likened to (or synonymous with) “necessity is the parent of innovation”.”—Dr. Emmanuel proclaims.
Every person or business entity experiences difficulties and setbacks in the business milestone. According to Dr. Lamptey, there were a number of relevant indicators that could have expedited the company’s growth but were naively overlooked at the time owing to a lack of expert knowledge or information. The company didn’t start out with a clear marketing strategy to figure out how to outsmart its rivals and effectively enter the yawning business market at the time, which might have provided the opportunity to become a niche player in usurping the market in the sector. Additionally, the decision not to access a bank facility due to excessive procedural demands significantly slowed down the business’s expansion and its accelerated growth. Due to these, the company lost important contracts that would have improved its portfolio and increase its market shares in the industry space.
Advice to New Leaders
Influential entrepreneurs are those that create a comprehensive plan for moving forward with a vision or task, able to engineer and assemble the necessary/needed tools, talents, skillset, and mindset for execution of goals/projects. They are adept at efficiently and effectively managing corporate talents, fostering an excellent performance culture, and emphasizing team motivation and reward as well as portfolio management as a whole.
Dr. Lamptey counsels the next generation of entrepreneurs to be more adaptable in light of the abundance of available knowledge. They should be aware of the obstacles in the way of successful entrepreneurship, though. It is filled with numerous setbacks, disappointments, rejections, and failures, but they must never lose focus because every obstacle offers a chance to learn something new.
“Conclusively, the next generation of entrepreneurs should know that cutting a straight tree requires standing on a cooked tree.”- Emmanuel says.
Vision
Dr. Emmanuel Lamptey envisions a flourishing company that offers clients in the oil and gas, mining, agriculture, manufacturing, transportation, construction, and telecommunications industries, bespoke environmental solutions/services. His business aspires to be the leading provider of environmental solutions, and he is enthusiastic that he and his staff are on the right track to success. He expects the company to forge a strong partnership with academia and governmental institutions/agencies for sound collaborative environmental research.
Written by Steve Sanchez.
