A Renowned name in the human resources industry, Ria Behniwal is an experienced founder of Diligent HR Solutions who brings a wealth of expertise. With a Bachelor’s degree focused on Human Resources Management and Services from York University, she has demonstrated skills in team building, organizational leadership, management, strategic planning, and human resources.
Ria’s impact extends beyond the corporate realm, as she has been a source of inspiration for thousands whose lives have been positively influenced by her organization. Diligent HR Solutions, under her guidance, has implemented a Human Resources Management doctrine that emphasizes talent search, skill assessment, personality and character evaluations, and an innovative approach compared to traditional HR processes. This unique methodology has set DHR apart, making it a preferred choice for many over other corporate brands.
Known for her unique ability to form teams of talented individuals, each with stand-alone competencies, Ria has played a significant role in shaping DHR’s success. The organization’s techniques and strategies for fulfilling positions in record time have not only been adopted by client firms but have also influenced competing staffing agencies.
Beyond her professional achievements, Ria serves as a role model for women in immigrant communities. Her staunch personality, limitless energy, and relentless desire to employ the maximum number of eligible applicants have earned her respect and admiration.
Ria’s commitment to philanthropic projects reflects her dedication to giving back to the community that has played a crucial role in her successful operations. Her hands-on involvement in mentorship programs and skill enhancement initiatives at DHR has instilled a sense of purpose and ownership among the personnel, fostering a collective commitment to delivering unparalleled service excellence.
Characterized by a harmonious blend of precision and empathy, Ria’s approach has not only elevated DHR’s recruitment standards but has also solidified its reputation as an employer of choice for those seeking a progressive and fulfilling career path. Her leadership style, coupled with her dedication to social responsibility, has contributed to the overall success and positive impact of Diligent HR Solutions.
Journey as a Trailblazing Entrepreneur
Ria has carved out a distinctive niche in Canada, transcending her roots from a family of traditional farming chieftains in Punjab, India. Her remarkable professional growth, particularly in the field of Human Resources, is nothing short of legendary. This achievement is noteworthy, considering the historical dominance of major corporations globally in this sector, often backed by large reserves of venture capital.
Hailing from a lineage of traditional farming pioneers in Punjab, India, Ria embarked on her journey from immigrant to trailblazing entrepreneur in 2003. Since then, she has charted a trajectory marked by unyielding determination and a visionary spirit. Her impact goes beyond the confines of her company, as she stands as a beacon of inspiration for women within immigrant communities. Ria’s journey serves to ignite ambition and leaves a lasting imprint on society.
Ria’s commitment and resilience exemplify the transformative power of steadfast resolve in overcoming challenges and achieving unparalleled success. Notably, she holds the distinction of being the very first woman of South Asian origin to found a staffing agency, Diligent HR Solutions, locally known as DHR. The agency has achieved massive success, serving over 10,000 individuals province-wide and partnering with more than 50 corporations. In doing so, Ria Behniwal has not only made history but has also become a symbol of empowerment and achievement for women, especially within the South Asian immigrant community.
A Trusted Brand in HR Management and Staffing
Diligent HR Solutions, widely recognized as DHR, has established itself as a trusted brand in the Human Resources Management and third-party staffing solutions sector, particularly in the Greater Toronto Area and beyond. DHR operates as a contingent staffing company, serving as an outsourced extension of clients’ HR offices. The company is renowned for its swift turnaround times, rigorous HR screening practices, meticulous selection criteria, and expedient matching of candidates to profiles and job descriptions. DHR’s efficiency in placing manpower, particularly in warehouses and manufacturing companies, sets it apart as a leader in the industry.
Diligent HR Solutions distinguishes itself through top-class talent acquisition services that assist businesses in overcoming employment shortages and reducing labor costs. The company builds a pool of promotion-worthy and compatible candidates, expanding recruitment areas and addressing any outstanding agency-related issues. DHR’s comprehensive services cover end-to-end CORE HR Management, encompassing the recruitment and management of Temp-to-Perm, Contract, On-call, Seasonal, and Permanent positions, both in Part-Time and Full-Time capacities.
The operational flowchart at DHR follows a step-by-step approach, ensuring comprehensiveness with a total systems approach. This includes searching, investigating, assessing, evaluating, qualifying, shortlisting, selecting, assigning, orientating, dispatching, tracking, and maintaining effective communication in a 3-way channel (client-employee-DHR). The company also handles payroll processing, record-keeping, documentation, and overall facilitation, coordination, communication, authentication, and the maintenance of a pool of backups for replacements, substitutions, or additions.
DHR’s 360-degree staff management system and a foolproof hiring process involve various assessment stages and candidate testing methods, ensuring the development of a sustainable and reliable workforce. The company’s simplified academic-based recruitment process facilitates quick and efficient hiring improvements, fostering satisfaction among both candidates and employers. Operating with a people-first ideology, DHR effectively manages employee fulfillment requirements, minimizing downtime, and maximizing workforce productivity. The establishment of dedicated service teams for each client’s talent requirements is a strategic move to significantly reduce labor costs and turnover rates, creating a win-win-win situation for stakeholders, job seekers, and potential clients.
Planning Business Growth with Confidence
Ria, in her leadership role at Diligent HR Solutions (DHR), is focused on ensuring that clients not only meet but exceed their production quotas. The aim is to empower clients to confidently invest their time in planning business growth and expansions, achieved through the highest HR practice standards.
DHR adopts a systems approach, conducting a thorough analysis of client needs through comprehensive HR consultations. This involves engaging with individuals responsible for manpower at client organizations. The goal is to identify key areas of concern, whether it be downtime due to no-shows or absenteeism, high turnover rates, or dissatisfaction with the quality of service. This approach allows DHR to tailor its services to address specific challenges faced by clients.
Recognizing the undesirable qualities of lack of vision, ambition, and micromanagement in emerging leaders, Ria has observed a lack of professionalism and the absence of quality assurance standards in some agencies. This observation motivated her to establish her enterprise where she could be the chief decision-maker. Her commitment is to provide top-tier recruitment and subsequent maintenance support to clients, ensuring professionalism, compliance with quality assurance standards, and consistency.
Ria’s determination to set up an enterprise with a strong focus on professionalism, quality assurance, and compliance stems from a commitment to being a leader who not only meets but exceeds industry standards. This includes treating placement assignees fairly at their workplace and ensuring they are compensated in accordance with the law. In essence, Ria’s leadership philosophy revolves around creating a business that not only meets but surpasses the expectations of clients and ensures a fair and respectful treatment of the workforce.
Simple Acts, Significant Impact
Ria identifies generosity, specifically helping others without expecting anything in return, as a crucial improvement needed in society. This principle extends to actions such as serving meals, tutoring children, or providing assistance with various tasks. While these acts may seem simple, they hold the potential to make a significant impact on both organizations and communities.
In the staffing industry, Ria emphasizes the importance of finding a mutually satisfactory match. It’s not only about identifying the right candidate for a client company but equally crucial to ensure that job seekers are content with their work environment. In many cases, recruitment companies prioritize the client’s needs over those of the candidates. Ria’s perspective underscores the importance of a balanced and considerate approach in staffing, where the well-being and satisfaction of both clients and candidates are taken into account. This commitment to generosity in business practices contributes to creating positive and mutually beneficial relationships within the community and the workforce.
Work-Life Harmony
As the founder of the company, Ria takes on the responsibility of managing and overseeing the daily operations of both the internal management and client relationships at Diligent HR Solutions.
Despite the demands of her professional role, Ria finds joy and fulfillment in spending quality time with her son, highlighting the balance between her career and personal life. This commitment to effective communication, client satisfaction, and work-life balance reflects Ria’s dedication to both the success of her company and the well-being of her family.
Commitment to Client Success
Ria underlines the importance of long-term availability and understanding candidates’ career goals when hiring. DHR implements innovative communication methods like texting for open channels. Their bulk screening and recruiting process, coupled with a consultation strategy, exceeded client requirements by delivering 15 net par candidates for a requirement of ten. DHR’s track record of deploying over 500 temporary staff across Canada underscores their commitment to creating valuable partnerships and helping clients meet production quotas. Their focus on the highest HR practice standards positions DHR as a strategic partner for clients’ business growth.
Embracing Change in the HR Industry
Ria highlights two significant shifts in the industry. Firstly, the advent of digital tools and online platforms has revolutionized the recruitment process. Recruiters now have efficient means for tracking and vetting candidates, with video meetings becoming the norm, replacing traditional face-to-face interviews. This shift brings convenience, improved accessibility, and financial efficiency.
Secondly, the industry has embraced remote work as a standard practice, a change accelerated by the COVID-19 pandemic. While remote work has become widespread across various sectors, it has long been a staple in the recruitment industry, offering a “laptop lifestyle.” This approach not only proves recession-proof but also provides professionals with financial freedom and flexibility, maintaining a high effort-to-pay-out ratio.
Recognition in Contingency Staffing Agencies
Diligent HR Solutions (DHR) has received notable recognition for its unwavering commitment to quality employee placement and management. The company was acknowledged as one of the top 10 Contingency Staffing Agencies in Canada for 2023, as highlighted in Manage HR Magazine (https://www.managehrmagazine.com/diligent-hr-solutions). Additionally, DHR achieved the prestigious title of “30 Companies to Watch in 2023” by Global Business Leader Magazine (https://globalbusinessleadersmag.com/diligent-hr-solutions-breaking-barriers-in-the-field-of-recruitment/), a testament to their innovation and excellence in the HR technology sector.
Ria’s strategic leadership has played a pivotal role in these accomplishments. She is recognized as one of the top 5 most inspiring women leaders to watch in 2023, according to The CIO Today (https://theciotoday.com/magazines/women-who-lead-top-5-most-inspiring-women-leaders-to-watch-in-2023/). Ria’s dedication to enhancing the digital landscape for human resources has positioned Digital HR Solutions as a frontrunner in the industry, setting a powerful example for others to follow.
Blueprint for DHR’s Continued Influence
Ria’s commitment to operational excellence is evident in her swift implementation of innovative methodologies and advanced technological solutions at Diligent HR Solutions (DHR). These initiatives have not only streamlined internal processes but also amplified productivity and enhanced overall organizational efficiency. By prioritizing data-driven insights and embracing automation tools, Ria has optimized resource utilization and fortified DHR’s competitive advantage. This strategic approach allows the company to adapt swiftly to market fluctuations and emerging industry trends.
Ria’s proactive investment in cultivating a tech-savvy workforce and fostering a culture of adaptability positions DHR as a leader in the HR sector. The company consistently delivers cutting-edge solutions, setting new benchmarks for operational excellence. The emphasis on technology ensures that DHR stays ahead of the curve, providing clients with efficient and innovative HR services.
DHR’s mission is to create numerous business partnerships with companies in need of HR support services, and its goal is to staff as many full-time positions as possible, creating a win-win situation for both clients and workers globally. The company is planning to extend its services globally, leveraging unique technology and exploring outsourcing and sales strategies to reach new markets. This strategic expansion aligns with Ria’s vision for DHR’s continued growth and influence in the global HR services landscape.
Written by Steve Sanchez.
