Due to a problem with the company’s smartphone app, hundreds of Tesla drivers were locked out of their cars at the start of the weekend, and many of them took to social media to vent their frustrations.
Tesla’s chief executive, Elon Musk, announced on Friday that the company’s mobile app was resuming operations following a server outage. Musk was reacting to a tweet from a Tesla owner in Seoul, South Korea, who reported he was having trouble connecting his Model 3 through the iOS app due to a “500 server problem.”
Electrek, a specialised electric car website, was the first to disclose the outage, which began getting reports from Tesla owners in the United States and Canada, followed by reports from Europe and Asia.
According to outage tracking website Downdetector, which records outages by aggregating status updates from a variety of sources, including user-submitted faults on its platform, roughly 500 users experienced an issue at around 4.40 p.m. ET (9.40 p.m. GMT). By 9.20 p.m. ET, there were slightly over 60 reports.
Musk apologised on Twitter, saying, “We will take measures to guarantee this does not happen again.”
Tesla’s systems, according to Electek, seldom go down, however the business did had a total outage of both its customer-facing servers and internal system for many hours in September 2020, according to the website.
Tesla drivers, according to Stuart Masson, publisher of the Car Expert website, aren’t wholly reliant on the app. “Beyond the app, there will be a secondary method to get in or out of the automobile; the challenge will emerge for drivers who do not have it,” he stated.