Owner and Chiropractor Louise Hampton graduated from the University of South Wales in 2004 with a degree in Chiropractic. She first wanted to become a Chiropractor after researching various health care professions. She was impressed with the results that Chiropractic achieved and in some cases the speed at which patients would show signs of improvement.
In 2007 Louise sold her share of her first Chiropractic business and moved to Buntingford Hertfordshire where she set up Attend2Health. In that time she also sat on the British Chiropractic Associations Council. She says, “Setting up a clinic from scratch is daunting as you have all the money going out for rent and bills but it takes time for people to know you are there and to build up the trust with the local community.”
Below are the highlights of the interview conducted between World’s Leaders and Louise Hampton:
Brief our audience about your journey as a visionary leader. What challenges you had to face to reach where you are today?
I have always been passionate about raising money for charity when I can and so I try to hold a charity day at least once a year to help a local cause. My first child was born in 2009 and this was a difficult time for the business as it was still relatively new and trying to juggle a baby and a business was not easy. I had my second child in 2011 and was also made a Fellow of the British Chiropractic Association due to the work I did on the Council. As the children grew and started nursery and school I had more time to dedicate to the business and the clinic really took off.
In 2017 when the clinic turned 10 we held a charity ball and raised over £1500 for charity. We also started to have more practitioners at the clinic and more disciplines including Physiotherapy, Osteopathy and Podiatry.
Just as Covid took hold and the country went into lock down the opportunity came up for me and my husband to purchase an old bank to turn into clinic premises. This was a very scary time but we knew an opportunity like this wouldn’t come up again. The building was so much bigger than our current premises. Currently we had 3 treatment rooms and the old bank had the potential for 6 treatment rooms downstairs with a further 3 upstairs plus a studio.
In September 2020 we purchased the old bank and work started on turning it into a clinic. Asbestos had to be removed and all the electrics needed re doing. At first the building looked worse than ever and we wondered if we had done the right thing. But in just a couple of months everything started to come together. As we were in another lockdown we spent every weekend with the children at the clinic pulling off old wallpaper and painting.
On 24th January 2021 Attend2Health moved to its new premises. My husband had helped project manage the build brilliantly and it was so good to get in the new building in such a short space of time. The clinic has gone from strength to strength. We now have 4 Chiropractors, an Osteopath, 3 Physiotherapists, 2 Podiatrists, 4 Sports Massage Therapists, a Hypnotherapist, a Nutritionist, a Counsellor, 2 GP’s, Reflexology, a Pilates teacher, Yoga teacher and Tai Chi teacher. This enables us to do cross referrals and help so many more people.
Enlighten us on how you have made an impact in this industry through your expertise in the industry?
My clinic has made an impact as we truly care about every patient and making sure we offer the best help we can. We try to give as much time as possible to patients with up to 30 minute appointments and are very proud of over 140 5 star reviews on Google. We have also won many awards from Best Business Woman in Health and Wellness, Best business woman in customer service, A Zenith Global Health Award for Allied Professionals, 2 WhatClinic Awards for patient care and two quality marks PPQM and CMQM from the Royal College of Chiropractors.
What are the challenges you and your team at Attend2Health come across in your day-to-day operations?
As our team has grown so much and with all the covid restrictions we haven’t been able to get together as much as we would have liked over the past couple of years. We are starting to try and meet once a month in small groups for training but with all the PPE and extra regulations at the moment it is not possible to get everyone together.
What people, what books, what life factors have influenced and impacted you?
For the clinic reading books like the E Myth was fantastic, having children has meant I couldn’t work as many hours in the clinic treating but it has allowed me to get more people in and work more on the clinic rather than in it.
Describe in detail the values and the work culture that drives Attend2Health.
Our main focus is our patients at Attend2Health. We want them to have the best experience so from the moment they walk in they have a friendly receptionist to greet them and help with any paperwork. They will then be met by a practitioner who will show them to a room which is extremely clean and looks welcoming. The practitioner will try and help them the best they can or refer them to someone else they may feel would be more appropriate to help. By focusing on the patient everything else comes together.
Where do you envision yourself to be in the long run and what are your future goals for Attend2Health?
My future goals are to have even more practitioners working from the clinic so it really is the place to come if you have any Musculo skeletal issues.
What would be your advice to budding Business Leaders?
When you are managing a large number of people the most important thing is to listen to them. Treat everyone as equal and by hearing and reacting to their suggestions and working as a team amazing things can happen.