The function of teams in generating a variety of business outcomes is becoming clearer. According to the findings, the more widely cooperation is used in firms, the higher the level of organisational innovation. Furthermore, this influence is contingent, especially in the case of production teams. One of the reasons why cooperation can help with creativity is that it brings together people with a variety of talents, knowledge, and educational backgrounds. This high level of information diversity, as well as the various viewpoints that come with it, has the potential to lead to more inventive approaches. Successful innovation allows you to enhance profits by adding value to your firm. Staying ahead of the competition requires innovation. There are more competitive enterprises as a result of globalisation and a fast-changing market. With a tick to its innovative advance approaches and effective teamwork, Cartridge World has become one of the world’s largest dedicated specialty retailers of ink and toner printer cartridges and one of the world’s fastest growing franchises. The company is global leader when it comes to cartridges, printing and office supplies.
“Our global support team work closely together, even though they are spread across Asia Pacific, Europe and America, it is really important that they work as a team.” – says Edwin Lui, CEO of Cartridge World.
Cartridge World is a global brand and one of the largest specialty sellers of ink and toner printer cartridges as well as bespoke B2B solutions and services in the world. It was founded in 1988 and has evolved to become the world’s leading specialised retailer of printers, print consumables, and services and solutions for clients. It is conveniently positioned for hundreds of thousands of individual and business consumers around the world, with over 600 locations in 35 countries. It works hard to ensure that every individual and business customer understands their specific printing needs, as well as the cost savings and reduced environmental impact they may achieve.
Employees are important to Cartridge World. It values every employee, franchisee, and partner, and it constantly keeps their best interests in mind, as well as the brand’s and franchise system’s long-term viability. Employees are working hard to build Cartridge World into a great franchise system that every one of the partners can be proud of and that provides significant value to them.
Whether shopping in store or online, the customer base is split between B2C and B2B customers, with sales ranging from transactional to contractual. Cartridge World provides bespoke B2B services and solutions, such as why buy a Printer Program and the variety of MPS models, to complement this mix. It creates these business models to help franchisees expand their customer base while staying relevant to their existing customers, while also lowering printing costs and reducing avoidable waste. To stay current and position itself to be able to give more services to consumers, it has recently added digitalization services to its portfolio. It sells the Premium brand inkjet and toner cartridges in all the retail locations, as well as a variety of other products and services like office supplies, 3D printing and copying, binding, and laminating. Retail outlets also function as a display for potential commercial clients. It uses the internet to keep track of clients’ printers and offer advice on how to keep them running at peak performance. Over the years, it has saved customers millions of dollars in printing expenses while also protecting the environment by reducing printing waste.
Cartridge World is constantly developing new ideas, new business models, new solutions. The imaging industry evolves at a rapid speed, and it is critical to be able to innovate in order to stay current with the industry while also remaining relevant to current and prospective clients. Over the past few years, it has been established that those who do not innovate will perish.
Global CEO, Edwin Lui
Edwin Lui has been a long-serving member of Cartridge World since 2010. He was named Global CEO of the company in January 2020, and prior to that, he held various positions within the company, including Global CFO and GM for Asia and the Middle East. He began his career with Cartridge World in Australia, then relocated to Hong Kong to open the company’s Asia regional office and promote its expansion into the emerging market. He has effectively grown CW’s business footprints from Asia to the Middle East and Africa over the last ten years, closing over 30 major international deals for the company and receiving the Top 100 Franchise Systems Award in 2020 and the Top 10 Best Franchises to Open Award in 2021. Edwin spent 6 years in the professional services industry in Australia with mhm (Deloitte Australia’s predecessor firm) and BDO, where he supplied services to significant multinational corporations such as Walmart, Honda, and PepsiCo. Edwin has a large international network and has visited and worked with people from more than 30 countries. Edwin is a CFA Charter holder and holds a BCom degree from the University of South Australia. He is also a CPA in Australia and Hong Kong. Edwin is a member of the Chinese People’s Political Consultative Conference’s 9th Huicheng Committee.
As Global CEO, Edwin relishes every opportunity he gets to engage with people and help them understand what they do, as well as to acknowledge the quality and enthusiasm that have for providing the finest value cartridges and services to help individuals cut their printing expenditures in half.
“For Cartridge World, it is all about teamwork. We are a global network of Master Franchisees and Franchisees from all walks of life, and as a network, we thrive on being able to help each other. ” -says Edwin Lui.
Edwin Lui is a passionate and determined leader who is always thoughtful about his work. He likes to plan ahead of time. He writes down yearly, monthly, and daily goals, as well as any other objectives that are essential. He assesses development in relation to the objectives to determine accomplishments, progress, and obstacles. He values his people’s advice on how to overcome the challenges that stand in the way. Prioritization of the important things is the chapter of life that everyone needs to go through. Edwin keeps track of how he spends 168 hours weekly on his company, family, society, and himself rightfully .
Edwin advises against making drastic changes simply because you believe you are required to as a new leader. When you take on a new leadership role, you’ll notice that everyone wants to talk to you and share their thoughts on the firm as well as their wonderful ideas for improvement. Edwin urges that you keep an open mind to what people have to say, but don’t make any drastic adjustments at once. Take a step back and consider whether the suggested adjustment will assist in achieving the department’s or company’s most essential goal.
Transformation is Unavoidable
To begin with, it is important to understand why there is a critical need for change and to have a clear vision and picture of the outcome of the transformation process. Communication with key stakeholders, including shareholders and employees, as well as suppliers and business partners, must be effective in many ways and many times to articulate the WHY, HOW, and WHAT of the transformation. Cartridge World succeeds in a transition with people’s trust and support. It ensures that individuals are enthusiastic about the future and motivated to go above and beyond to learn new skills and accomplish things differently than in the past.
Cartridge World’s vision is to become an enduring, great company with one of the most recognised and respected brands in the world, known for being knowledgeable and caring for households and businesses when it comes to print. To stay on track with its vision, the company focuses on its staff, its franchisees, its customers, its products, and always seeks ways to improve its ways of doing things.
Written by Steve Sanchez.